點解「官方代理行貨」呢五個字重要？/ Why "Authorized Distributor" Matters
市面上有唔少渠道都可以買到電視盒子，價格差異可以幾大。但價格背後嘅分別，通常唔喺硬件本身，而係保養同售後支援。
Plenty of channels sell TV boxes, sometimes at quite different prices. What separates them is usually not the hardware itself, but warranty and after-sales support.
作為官方代理，我哋出售嘅每部小雲盒子都附有一年保養，並且可以透過本地渠道處理保養事宜。非官方渠道嘅產品可能面對以下情況：
As an authorized distributor, every SVICLOUD box we sell carries a one-year warranty handled through local channels. Product from unofficial channels can run into:
- 冇本地保養支援，出問題要自行寄返海外 / No local warranty support — you ship it overseas yourself
- 韌體區域唔對應，影響功能同更新 / Firmware region mismatch, affecting features and updates
- 冇正式購買單據，難以證明保養期 / No formal purchase record, making the warranty period hard to prove
特別留意：唔同地區嘅零售版本韌體未必互通。例如香港零售版同台灣、馬來西亞、新加坡版本嘅韌體區域可能唔一致，跨區使用有機會影響功能。
Note in particular: retail firmware regions are not always interchangeable. A Hong Kong retail unit may not match the firmware region of Taiwan, Malaysia or Singapore stock, and cross-region use can affect functionality.
保養一般涵蓋咩？/ What Warranty Generally Covers
- 製造瑕疵 / Manufacturing defects
- 正常使用下出現嘅硬件故障 / Hardware failure under normal use
- 開箱即有嘅功能問題 / Functional faults present on arrival
保養一般唔涵蓋咩？/ What Warranty Generally Does Not Cover
- 人為損壞（跌爛、入水、外力損毀）/ Accidental damage — drops, liquid ingress, physical damage
- 自行拆機或者改裝 / Self-disassembly or modification
- 因電壓不穩或者使用非原裝火牛造成嘅損壞 / Damage from unstable voltage or non-original power adapters
- 正常磨損（例如遙控器按鍵長期使用）/ Normal wear and tear, such as remote buttons over time
- 軟件層面嘅使用問題（一般透過技術支援協助解決）/ Software-level usage issues, normally handled through technical support instead
需要保養服務時要準備咩？/ What You Need When Making a Claim
-
購買證明 — 訂單編號或者收據，用嚟確認保養期。
Proof of purchase — order number or receipt, to confirm the warranty period. -
問題描述 — 幾時開始、幾常發生、喺咩情況下出現。
A description of the issue — when it started, how often, under what conditions. -
已嘗試過嘅排解步驟 — 例如重啟、重置、更新韌體。
Steps already tried — restart, reset, firmware update. -
如可以，附上相片或者短片 — 有助更快判斷。
Photos or a short video if possible — this speeds up diagnosis considerably.
聯絡之前，值得先試嘅嘢 / Worth Trying Before You Contact Us
相當比例嘅個案其實唔係硬件故障。建議先按以下次序排查：
A significant share of cases turn out not to be hardware faults. We suggest working through these first:
- 播放卡頓 → 多數係網絡問題，見 播放卡頓 10 個解決方法
Buffering → usually network-related; see our buffering guide. - 死機／自動重啟 → 先檢查散熱，見 過熱成因同散熱方法
Crashes or reboots → check cooling first; see our overheating guide. - 系統變慢 → 檢查儲存空間，見 RAM 同儲存空間指南
Sluggish system → check storage; see our RAM and storage guide. - 遙控失靈 → 見 遙控器設定教學
Remote not responding → see our remote setup guide. - 仍未解決 → 問題排解頁面 有更完整嘅步驟
Still unresolved → our Troubleshooting page has fuller steps.
需要協助？/ Need Help?
完整保養條款請參閱 售後服務與保固頁面；退換貨安排請參閱 退換貨政策。有任何疑問可以隨時 聯絡我們，或者透過網站右下角嘅 WhatsApp 按鈕直接搵我哋。
Full warranty terms are on our After-Sales Service & Warranty page, and return arrangements on our Return & Refund Policy. For anything else, contact us or use the WhatsApp button at the bottom right of any page.
延伸閱讀 / Related Reading
支援與教學 / Support & Guides
- 小雲盒子完整安裝教學 — Complete Setup Guide
- 問題排解 — Troubleshooting
- 技術規格與功能 — Technical Specs & Features
- 產品常見問題 — Product FAQs
- 售後服務與保固 — After-Sales & Warranty
